Frequently Asked Questions
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You can flexibly choose your lesson duration: 30 minutes (for kids up to 14 years), 60, 90, or 120 minutes. If you need to adjust, simply inform your dedicated teacher, who will update your slots accordingly.
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Your teacher could be native, bilingual, or non-native—what matters is expertise, availability, and the right personality fit. We carefully match you with a teacher who:
✔️ Is a certified DaF (German as a Foreign Language) expert with deep language and teaching knowledge.
✔️ Fits your schedule, so learning stays flexible and convenient.
✔️ Matches your learning style and personality, making lessons enjoyable and effective.
✔️ Is patient, engaging, and supportive, helping you stay motivated long-term.We don’t focus on nativeness—we focus on finding the best teacher for you.
💡 Worried About Accents? You won’t pick up your teacher’s accent, but if perfect pronunciation is your goal, we offer an Accent Masterclass with a native pronunciation coach. Simply contact us.
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No, our courses focus exclusively on High German to ensure clear, standardized language learning.
Even native speakers from Switzerland, Germany, or Austria do not actively learn regional dialects outside their own—they simply learn to understand them (if needed on a daily basis), not speak them.
A regional dialect is a sign of cultural identity, reflecting where someone grew up. Since you are not from Switzerland or a specific German region, there is no need to learn a dialect like Swiss German, Bavarian, Saxonian, or Hessian.
📌 What matters most? First, master High German—this will enable you to understand dialects over time. If you’re interested in regional accents, you can immerse yourself through radio, TV, and other media in dialect.
💡 Will native speakers use dialect with me?
No need to worry—all native speakers can speak High German and will naturally use it in professional settings and conversations with non-native speakers. If someone speaks a strong dialect, simply ask them to switch to High German—they will, with no problem.
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You purchase flexible lesson time—whether it's a single session or a discounted, larger package. View our pricing.
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Rescheduling Policy
You can reschedule your lesson up to 24 hours in advance using the reschedule link in:
✔️ Your booking confirmation email
✔️ The calendar app
✔️ Your private calendar appointment (if added)This is a self-management system, giving you flexibility while respecting our teachers’ time.
📌 Important: If you do not reschedule within this timeframe, the lesson is fully charged (100%), regardless of the reason for missing it. This policy is fair for all students and helps us maintain high-quality teaching by ensuring stable working conditions for our teachers.
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Your teacher will wait during your booked time, but the session ends as scheduled—missed time cannot be made up or rescheduled.
📌 More than 15 minutes late without giving notice?
The lesson will be marked as missed and fully charged, but your teacher will share materials and assignments with you.
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You can start your course anytime by requesting a teacher match. Simply complete a free trial lesson request to get started.
—Lessons are available from 7 AM to 11 PM CET, 7 days a week.
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Personalized Teacher Matching
We carefully match you with the best teacher based on your schedule, goals, learning style, and preferences for the most effective learning experience.
If you have a specific teacher in mind, mention their name under “extra wishes” in your trial request or the contact form if returning.
📌 Please note: If your requested teacher is unavailable or not the right fit, another qualified teacher will reach out.
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No, Google Meet and Google Classroom work directly in your browser—no installation needed.
📌 Using a Work Computer?
If your company restricts Google services, ask your IT department to whitelist:
✔️ Google Meet for lessons
✔️ Google Classroom for course materialsIf full access isn’t possible, they may be able to whitelist your teacher’s permanent Meet link and Classroom individually.
📌 Alternative Solutions:
✔️ Use a private Google account – Access Meet and Classroom with your personal account. Your course files will be stored in your Google Drive, available on any device.
✔️ Switch devices – If your work laptop blocks access, join lessons via phone, tablet, or personal computer.
✔️ VPN for Restricted Countries – If Google services are blocked in your region, a VPN may help.Need assistance? We’re happy to help find the best setup for you! 🚀
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German Exam & Interview Preparation
We provide expert preparation for all German language-related exams such as:
📌 Official German Language Exams
✔️ Goethe-Zertifikat (A1–C2)
✔️ Telc (A1–C2, including Medizin & Pflege)
✔️ ÖSD (A1–C2)
✔️ TestDaF
✔️ DSH (Deutsche Sprachprüfung für den Hochschulzugang)
✔️ ECL (European Consortium for the Certificate of Attainment in Modern Languages)📌 Naturalization & Citizenship Exams
✔️ German, Swiss, and Austrian naturalization language & knowledge tests
✔️ Einbürgerungstest (Germany)
✔️ Fide-Test (Switzerland)
✔️ Österreichischer Integrationsfonds (ÖIF) Exams📌 Higher Education & University Entrance
✔️ Studienkolleg entrance exams
✔️ APS Interview (Academic Evaluation for Germany)
✔️ University-specific German language entrance tests📌 Visa & Immigration Language Requirements
✔️ Language proof for German visa applications (A1–C1)
✔️ Family reunion German language exams
✔️ German language certification for work permits📌 Professional & Specialized Language Exams
✔️ Fachspracheprüfung (FSP) for medical professionals
✔️ Telc Medizin & Pflege (for healthcare workers)
✔️ German language exams for engineers, business professionals, and other industries📌 Job & Professional Interview Preparation
✔️ Job interviews in German-speaking countries
✔️ Residency & work permit interview prep
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If your teacher is unavailable, we’ll provide a suitable replacement, if possible.
If we can’t manage to find a replacement, we will either reschedule the lesson or you will receive a full refund to your package.
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Shape Your Lessons with Feedback
If you’re new, share your preferences in the trial request form, and we’ll match you with the right teacher.
Your 1:1 or private group lessons thrive on feedback. Teachers need your input, interests, and goals to tailor lessons effectively. Simply attending without sharing won’t maximize your progress.
📌 Make the most of your lessons:
✔️ After each session, mention what you liked, disliked, and want to focus on next.
✔️ Have specific needs? Let your long-term teacher know! Planning a theater visit? They’ll prepare a lesson around it. Prefer less grammar? They’ll adjust accordingly. -
Yes, all materials are provided digitally.
Your teacher may recommend to purchase an optional course book or optional additional resources for extra practice.
We recommend interactive, digital course books from Hueber Publishing with built-in audio, video, and online writing tools. These allow you to share your screen and collaborate with your teacher in real time.
📌 Already have a course book? Let your teacher know—they may have it and can incorporate it into your lessons!
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Yes, we offer an in-house CEFR certificate upon request, which is accepted by most institutions and employers.
It includes:
✔️ All your appointments
✔️ Your participation rate
✔️ Your current level
✔️ A course description
📌 Important: Before requesting a certificate, please check with the authority requiring it to see if they need an official exam result.
We provide preparation for all external German language exams, such as Fide, all Goethe exams, Telc, ÖSD, and many more.
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Yes, but only for your own private group of 2–4 participants (family, friends, or colleagues). Larger groups and business solutions are available upon request.
Additionally, to our private group classes, we offer individual online German classes.
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Yes!
We provide age-appropriate German lessons for kids 5+ years of age, taught by experienced teachers who specialize in young learners.
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Yes! We work with companies to offer employee-sponsored language training. Your employer can cover the costs directly or reimburse your lessons. Contact us for details.
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How to Purchase Lessons
You can purchase lessons instantly and securely via credit card in our shop, which generates an automated, personalized invoice via email.
Alternatively, you can pay via bank transfer by requesting an invoice upfront—this includes bank payment details. The package will be activated upon payment receipt, commonly used by company clients.
📌 For bank transfers, simply contact us with:
✔️ Invoice recipient details
✔️ Package size
✔️ Name of the person the package is for -
You can request a teacher change anytime through your current teacher or via our contact form, whether due to schedule conflicts, a preference for a new perspective, or any other reason.
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Book a free 30-minute trial to meet your teacher and experience our approach before committing.
📌 What’s Included?
✔️ Introduction – Meet your teacher.
✔️ Technology Overview – Learn to use classroom, docs, Keep, and Meet (if needed).
✔️ Course Planning – Discuss goals and learning preferences.
✔️ 15-20 Minute Taster Lesson – Experience how lessons feel with your dedicated teacher.📌 Important:
Offered once—must be rescheduled 24+ hours in advance or is forfeited.
No second trial if changing teachers, unless your teacher becomes unavailable right after your trial.
Seamless teacher transitions through interconnected team.
Your lesson history is recorded in Google Classroom, ensuring continuity if you change teachers.
Not happy with your assigned trial teacher? Contact us!